KACE® Cloud
Release Notes
July 2025
These release notes provide information about the latest KACE Cloud release.
About this release
KACE Cloud allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.
This release contains one new feature and a number of resolved issues. See New features.
Supported platforms
MDM managed devices:
The following operating systems are supported for MDM managed devices:
Android
- Android 13.0+
Apple
- iOS, iPadOS, tvOS15+
- macOS 13+
Windows:
- Windows 10 Professional, Enterprise, Education, 1709 or later
- Windows 11
Registered Devices:
KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:
Windows:
- Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
- Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
- Windows 10 Professional, Enterprise, Education, 1709 or later
- Windows 11
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NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent. |
Apple:
- macOS 13+
Browsers:
The following browsers are supported:
- Google Chrome 109+
- Microsoft Edge 118+ (Not supported on mobile devices.)
- Mozilla Firefox 119+
- Apple Safari 12+ (Mac only)
- Opera 15.6+
System-provided mobile administrative applications are not currently available.
New features
The new feature is introduced in KACE Cloud:
Introducing a new feature - Scripting in KACE Cloud
We’re thrilled to introduce Scripting in KACE Cloud — a powerful new capability that brings automation, flexibility, and control right to your fingertips!
The Scripting feature enables you to create, upload, manage, and execute scripts across your Windows and macOS devices and policies — all from a centralized, intuitive interface. With Scripting, you can:
- Create or upload scripts directly into your script library.
- Run scripts on one or more devices.
- Track the execution progress in real time.
- Automate actions using policy-based triggers such as, at startup, logon, or on a schedule.
- Filter scripts by OS and language for quick access.
- View change history and dependencies for better governance.
Benefits of Scripting
With Scripting, you can perform the following tasks efficiently:
- Ensure consistent configurations across devices.
- Respond faster to operational needs.
- Maintain better visibility and control over script usage.
- Deploy custom software packages across multiple devices.
- Apply system settings and enforce policies automatically.
- Automate repetitive tasks such as running maintenance scripts, clearing logs, or updating applications, resulting in reducing manual efforts.
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NOTE: Scripting requires a separate KACE Cloud Secure license for devices managed with a Modern or Co-Managed subscription, while it is included for devices managed with a Companion Edition subscription. To obtain a KACE Cloud Secure license, contact KACE Cloud Sales. |
For complete information about these feature, visit the KACE Cloud Help Center.
See also:
Enhancements
The following is a list of enhancements implemented in KACE Cloud.
- Introducing the New Policy Experience
We’re excited to introduce the redesigned Policy feature that offers a more intuitive, powerful, and scalable way to manage device configurations, security settings, and automation scripts. This update streamlines policy creation, improves deployment accuracy, and enhances visibility into device compliance.
Key Capabilities- Unified Resource Management: Add various resources such as apps, scripts, option sets, profiles, certificates, and so on to a single policy. This ensures consistent deployment and configuration across all targeted devices.
- Link Toggle Functionality: Easily link or unlink a policy using the Link toggle. Slide the toggle to activate or deactivate the policy for selected devices.
- Streamlined Configuration: Policies allow you to bundle multiple configurations into one deployable unit, reducing setup time and minimizing errors.
- Security Enforcement: Apply security settings and compliance rules directly through policies, ensuring devices meet organizational standards.
- Flexible Deployment: Whether managing a few devices or thousands, policies scale effortlessly to meet your needs.
- Reporting Enhancements
We’ve rolled out a set of improvements to the reporting module to enhance data clarity and usability. The enhancements are:- Improved Data Presentation: Comma-separated values in reports have been replaced with a more readable row-wise format. This change improves clarity and makes it easier to interpret data across all entity sets.
- Enhanced Filtering Capabilities: Users can now apply more granular filters based on property values such as patch status or app status, enabling more targeted and insightful reporting.
- Detailed Property Descriptions: Each property in the report now includes a more descriptive label, helping users better understand the data they are working with.
- Refined report layout: Report layouts and data structures are enhanced, making it easier for users to interpret and validate information across both views.
NOTE: As part of the recent reporting system upgrade, some existing reports may not load correctly or may display errors. This is due to changes in field structures and property definitions introduced with the enhancements.
To resolve this, open the report, click Edit, and add the missing fields. You will also find more detailed property options available to help you build even more insightful and customized reports. - Remote Device Locking Support
Remote device locking is now supported for a broader range of devices, including MDM-managed and registered Windows and macOS devices. This enhancement empowers administrators to remotely secure devices in case of loss, theft, or unauthorized access.
With this feature, admins can initiate a lock command directly from the console. The command is tracked in the device history, providing real-time feedback on its execution status—whether successful or failed. - iOS Supervision Identities Support
Support for iOS supervision identities has been introduced to enhance device management and security during DEP (Device Enrollment Program) provisioning. Supervision identities restrict which desktops can pair with supervised iOS devices. This prevents unauthorized access through Apple Configurator, ensuring that only trusted systems can interact with the device.
Resolved issues
The following issue is addressed in this release.
Table 1: General resolved issues
| Resolved Issue | Issue ID |
|---|---|
| Android device certificate removal command attempts to remove every certificate in the library. | 12750 |
| Unable to clear Android Option Set Lock Screen Message. | 12688 |
| Incorrect device history record created when command sent to multiple Apple devices fails on one device. | 12670 |
| Improved performance with LDAP Sync Service when importing a large number of users. | 12650 |
| Enhanced HTML Encoding logic in LDAP Sync Service when importing users with international characters in the display name. | 12631 |
| Fixed an issue that prevented modifying the roles assigned to some users. | 12602 |
| Policy history page does not show the actual date/time stamp of changes. | 12574 |
| Admin Portal DEP Profile Assign Devices window does not display properly. | 12568 |
| Added new screens to skip to DEP Profile. | 12560 |
| KACE Cloud patch management fails to install patch with large file size. | 12542 |
| Inventory not reporting Android apps correctly when "Do not collect inventory of unmanaged apps" setting is enabled. | 12472 |
| Automatic Apple DEP Sync process not always completing successfully. | 12467 |
| Device Location filter not filtering to selected date range. | 12439 |
| Splashtop SOS Streamer app incorrectly shown as not in library on Remote Access page in Settings. | 12370 |
| Unable to link a Patch Filter resource to policy in tenant with Companion Only license. | 12356 |
| Unable to uninstall KACE Cloud agent when user is a local admin who is not the built-in administrator account. | 12354 |
| Android EMM Agent generates error during app installation error reporting. | 12315 |
| On Android EMM fully managed devices, installing multiple apps on with a corrupt sideloaded app results in all apps having same failed error in Device History. | 12270 |
| On Android EMM fully managed devices, uploaded app installation failures not properly recorded in Device History. | 12179 |
| Android EMM Agent does not collect details of multiple SIMs during inventory (devices require Android Agent v1.8.16+). | 12157 |
| Updated Windows and macOS Splashtop Streamer apps to 3.7.2.4. | 12145 |
| Improved Android EMM app installation error reporting. | 12118 |
| Android EMM Agent unable to inventory device telephone number. | 11892 |
| Device Location mapping platform now uses Azure Maps. | 11656 |
| Improved performance loading Device Apps page. | 10959 |
Known issues
The following issues are known to exist at the time of release.
Table 2: General known issues
| Known Issues | Issue ID |
|---|---|
| Script trigger to run at startup fails when executed as current user. | 12803 |
| Device history record not updated if user denies Location Request on Android Work Profile device. | 12654 |
| Configuring RMM Code for Splashtop on macOS devices takes multiple attempts. | 12526 |
| Duplicate Patch Deployment records logged in Device History. | 12089 |
| Device patching manifest generation can time out if Patch Filter includes all superseded and inactive patches. | 12086 |
| Android Option Set setting "Turn location tracking on" deprecated. | 11828 |
| Logged-in User and user profile data may not be collected from Windows devices disjoined from on-premise domains. | 11696 |
| Admin cannot send Inventory requests to Apple devices in "Enrolling" state. | 11615 |
| Agent Inventory fails to save some apps with long version numbers and names. | 11528 |
| Some certificates deployed to Windows devices may be installed to local user rather than local computer. | 11506 |
| Updating iOS Restriction Set to change kiosk app fails when already applied to device. | 11405 |
| Android EMM Passcode notification not shown if device user does not allow notifications for KACE Cloud Agent. | 11324 |
| Device alias for Apple devices is intermittently set back to default. | 11290 |
| Remote Access sessions history list shows unenrolled devices as 'Unknown'. | 11278 |
| Apple OS Updates attempts are limited to 10 retries and count cannot be reset. | 10978 |
| Unable to remove managed "System CA Store" certificates. | 10872 |
| Windows Option Set configs with wallpaper settings may fail to apply with "Atomic Failed" device history message. | 10783 |
| Device Network Settings Missing From Reports. | 10678 |
| Android AMA devices pre-enrolled or added to Zero Touch using the IMEI do not match up to Discovered device record when enrolled. These devices should use the serial number. | 10504 |
| Windows Firewall status may not be accurate if inventory occurs immediately after the device starts. | 10384 |
Product licensing
Subscription and licensing information is managed from the Settings page in KACE® Cloud MDM. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.
More resources
Additional information is available from the following:
- Online product documentation: KACE Cloud Help Center
- Product videos: How-to Videos
About us
Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.
Technical support resources
Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:
- Submit and manage a Service Request
- View Knowledge Base articles
- Sign up for product notifications
- Download software and technical documentation
- View how-to-videos
- Engage in community discussions
- Chat with support engineers online
- View services to assist you with your product
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Caution: A CAUTION icon indicates potential damage to hardware or loss of data if instructions are not followed. |
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KACE Cloud Help Center
Updated - January 2026